> ## Documentation Index > Fetch the complete documentation index at: https://docs.kapso.ai/llms.txt > Use this file to discover all available pages before exploring further. # Update conversation status > Close completed conversations or reopen them for follow-ups. ## OpenAPI ````yaml /api/platform/v1/openapi-platform.yaml patch /whatsapp/conversations/{conversation_id} openapi: 3.1.0 info: title: Kapso Platform API version: 0.2.0 description: > Build WhatsApp messaging into your product. Manage customers, connect phone numbers, send broadcasts, and handle conversations. servers: - url: https://api.kapso.ai/platform/v1 description: Production security: - ApiKeyAuth: [] tags: - name: Customers description: Manage customer accounts - name: Setup Links description: WhatsApp onboarding via embedded signup - name: Phone Numbers description: Connect and manage WhatsApp numbers - name: Webhooks description: Subscribe to WhatsApp events - name: Display Names description: Update WhatsApp business display names - name: Broadcasts description: | Send template messages at scale **Alpha**: This API is in alpha and subject to change - name: Conversations description: Manage conversation state - name: Media description: Upload media files for WhatsApp messaging - name: Users description: Manage project team members - name: Inbox Embeds description: Create and manage embeddable inbox access links - name: Webhook Deliveries description: View webhook delivery attempts and their status - name: External API Logs description: View logs of external API calls made by the project - name: Log Search description: Search Logs V2 events across API, Meta, workflow, and webhook sources - name: Provider Models description: List available AI provider models - name: WhatsApp Flows description: Build interactive WhatsApp Flows for surveys and forms - name: Contacts description: Manage WhatsApp contacts paths: /whatsapp/conversations/{conversation_id}: parameters: - name: conversation_id in: path required: true schema: type: string format: uuid patch: tags: - Conversations summary: Update conversation status description: Close completed conversations or reopen them for follow-ups. operationId: updateWhatsappConversation requestBody: required: true content: application/json: schema: $ref: '#/components/schemas/WhatsappConversationUpdateRequest' examples: close: summary: Close conversation value: whatsapp_conversation: status: ended reopen: summary: Reopen conversation value: whatsapp_conversation: status: active responses: '200': description: Conversation updated content: application/json: schema: $ref: '#/components/schemas/WhatsappConversationResponse' examples: ended: summary: Closed conversation value: data: id: c63ced48-1283-4d55-8c8d-930f525aa0e5 phone_number: '14155550123' status: ended last_active_at: '2025-07-16T09:45:00Z' created_at: '2025-06-01T12:00:00Z' updated_at: '2025-07-16T09:45:00Z' metadata: {} phone_number_id: '1234567890' kapso: contact_name: Alicia messages_count: 42 last_message_id: wamid.HBgMMTIzNDU2 last_message_type: text last_message_timestamp: '2025-07-16T09:40:00Z' last_message_text: Thanks! last_inbound_at: '2025-07-16T09:35:10Z' last_outbound_at: '2025-07-16T09:40:00Z' active: summary: Reopened conversation value: data: id: c63ced48-1283-4d55-8c8d-930f525aa0e5 phone_number: '14155550123' status: active last_active_at: '2025-07-16T10:15:00Z' created_at: '2025-06-01T12:00:00Z' updated_at: '2025-07-16T10:15:00Z' metadata: {} phone_number_id: '1234567890' kapso: contact_name: Alicia messages_count: 43 last_message_id: wamid.HBgMMTIzNDU3 last_message_type: text last_message_timestamp: '2025-07-16T10:15:00Z' last_message_text: Hey, one more thing... last_inbound_at: '2025-07-16T10:15:00Z' last_outbound_at: '2025-07-16T09:40:00Z' '401': $ref: '#/components/responses/UnauthorizedError' '404': $ref: '#/components/responses/NotFoundError' '422': $ref: '#/components/responses/ValidationError' components: schemas: WhatsappConversationUpdateRequest: type: object required: - whatsapp_conversation properties: whatsapp_conversation: type: object required: - status properties: status: type: string enum: - active - ended WhatsappConversationResponse: type: object required: - data properties: data: $ref: '#/components/schemas/WhatsappConversation' WhatsappConversation: type: object required: - id - status - created_at - updated_at properties: id: type: string format: uuid phone_number: type: - string - 'null' description: Contact's WhatsApp number. Can be null for BSUID-only identity. business_scoped_user_id: type: - string - 'null' description: WhatsApp business-scoped user ID parent_business_scoped_user_id: type: - string - 'null' description: Parent business-scoped user ID when provided by Meta username: type: - string - 'null' description: WhatsApp username when available status: type: string enum: - active - ended last_active_at: type: string format: date-time created_at: type: string format: date-time updated_at: type: string format: date-time metadata: type: object default: {} additionalProperties: true phone_number_id: type: - string - 'null' kapso: type: - object - 'null' description: Conversation metadata properties: contact_name: type: - string - 'null' messages_count: type: integer minimum: 0 last_message_id: type: - string - 'null' last_message_type: type: - string - 'null' last_message_timestamp: type: string format: date-time last_message_text: type: - string - 'null' last_inbound_at: type: string format: date-time last_outbound_at: type: string format: date-time ErrorResponse: type: object required: - error properties: error: type: string responses: UnauthorizedError: description: Missing or invalid API key content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' NotFoundError: description: Resource not found content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' ValidationError: description: Request validation failed content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' securitySchemes: ApiKeyAuth: type: apiKey in: header name: X-API-Key ````