> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kapso.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp account restrictions

> What to do when Meta bans or restricts your WhatsApp account, number or Business Portfolio

Meta can disable or restrict a WhatsApp Business Account (WABA), a phone number, or a whole Business Portfolio when it finds a policy issue. These decisions belong to Meta. **Kapso can't appeal them on your behalf** and can't see the status of your appeal. Only an admin of your Business Portfolio can request a review.

## Signs of a restriction

* Messages fail with errors such as `141014` (WABA banned) or `131031` (account locked).
* WhatsApp Manager or Business Support Home shows a notice that the account doesn't meet Meta's policies, or that it is disabled or restricted.
* The phone shows "This account can't use WhatsApp".

If messages fail with `131031` or `141008` but Meta shows no restriction notice, it may be a technical lock rather than a ban. Contact Kapso Support; we can open a technical case with Meta for those.

## Where to request a review

| What is restricted | Where to go |
| - | - |
| A WhatsApp Business Account or Business Portfolio | [Business Support Home](https://business.facebook.com/business-support-home) → your business → **WhatsApp accounts** → the restricted account → **Request review** |
| An account created by connecting the WhatsApp Business App (coexistence) | WhatsApp support: in the app, **Settings → Help → Contact us**, or [whatsapp.com/contact](https://www.whatsapp.com/contact) |
| The phone number itself ("This account can't use WhatsApp") | On the phone, tap **Request a review**. One number per review |
| Business Manager or ads restriction | The contact form in [Business Support Home](https://business.facebook.com/business-support-home) and [Account Quality](https://www.facebook.com/accountquality) |
| "Verify your business" restriction | **Security Center → Start verification** in Meta Business Settings |

If a review is already in progress, wait for it; submitting again doesn't speed it up. In your request, explain your business, how you use WhatsApp (two or three example messages help), how customers opt in, and what you changed.

## What to expect

* Reviews usually take 24–48 hours and can't be expedited.
* Meta usually doesn't share the specific reason.
* Completing business verification doesn't reverse a ban.
* If Meta's decision is final, there is no further appeal through Kapso or Meta support.

While under review, pause campaigns and other business-initiated sends.

## After a restriction is lifted

Accounts are sometimes restricted again shortly after being restored. For the first days:

* send only to contacts who opted in, at low volume;
* avoid content Meta restricts;
* don't repeatedly reconnect the number or restart signup.

## Alternatives

If your use case follows the [WhatsApp Business Messaging Policy](https://business.whatsapp.com/policy):

* If only the WhatsApp Business Account is restricted, you can connect a different number in a new WhatsApp Business Account in the same Business Portfolio after fixing the cause.
* A number can't be moved out of a disabled WhatsApp Business Account.
* Switching to a dedicated connection, a new number, or a Kapso-provided number doesn't avoid a restriction on the same business.

## Prevent restrictions

* Complete business verification early.
* Send only to contacts who opted in, and use the right template categories.
* Start with low volume and grow gradually.
* Check the [WhatsApp Business Messaging Policy](https://business.whatsapp.com/policy) for restricted industries before you start.


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