> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kapso.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Display names

> Change your WhatsApp Business display name

Your display name appears in your WhatsApp Business profile and at the top of chat threads.

## Change display name

<Tabs>
  <Tab title="Dashboard">
    1. Go to **Connected numbers** → select your number
    2. Click **Profile** tab
    3. Edit **Display name** and submit
  </Tab>

  <Tab title="API">
    ```bash theme={null}
    curl -X POST 'https://api.kapso.ai/platform/v1/whatsapp/{phone_number_id}/display_names' \
      -H 'X-API-Key: YOUR_API_KEY' \
      -H 'Content-Type: application/json' \
      -d '{"display_name_request": {"new_display_name": "My Business Name"}}'
    ```
  </Tab>
</Tabs>

## Review statuses

Meta reviews display name changes. Most complete within 24-48 hours.

| Status                     | Meaning                                                         |
| -------------------------- | --------------------------------------------------------------- |
| `submitted`                | Request sent to Meta                                            |
| `pending_review`           | Meta is reviewing                                               |
| `approved`                 | Name approved and active                                        |
| `available_without_review` | Approved instantly (common names)                               |
| `deferred`                 | Decision postponed—usually approved later without action needed |
| `declined`                 | Name rejected—see rejection reason and edit                     |

### What does "Deferred" mean?

Meta defers decisions when additional review is needed. This typically resolves to `approved` within a few days without action on your part. If it stays deferred for more than a week, contact [Meta Business Support](https://business.facebook.com/business/help).

## Rejection reasons

| Reason                      | Fix                                           |
| --------------------------- | --------------------------------------------- |
| `NAME_NOT_CONSISTENT`       | Name must match your website/branding         |
| `NAME_FORMAT_UNACCEPTABLE`  | Remove URLs, emails, or promotional text      |
| `NAME_EMPLOYEE_ISSUE`       | Remove personal names unless tied to branding |
| `NAME_ENDCLIENT_NOTRELATED` | Name must relate to your business             |

## Guidelines

Meta requires display names to:

* Accurately represent your business
* Match your external branding (website, social media)
* Not include "Official", "Verified", or Meta brand names
* Not be generic terms or locations
* Not contain promotional language

[Meta's display name guidelines](https://www.facebook.com/business/help/338047025165344)