curl --request PATCH \
--url https://api.kapso.ai/platform/v1/whatsapp/conversations/{conversation_id}/assignments/{id} \
--header 'Content-Type: application/json' \
--header 'X-API-Key: <api-key>' \
--data '
{
"assignment": {
"notes": "Customer issue resolved"
}
}
'{
"data": {
"id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
"user_id": "f1e2d3c4-b5a6-9870-fedc-ba0987654321",
"created_by_user_id": "f1e2d3c4-b5a6-9870-fedc-ba0987654321",
"notes": "Customer issue resolved",
"active": true,
"created_at": "2026-01-19T10:30:00Z"
}
}Update an assignment’s notes, reassign to another user, or deactivate (unassign).
Set active: false to unassign without deleting the assignment record.
curl --request PATCH \
--url https://api.kapso.ai/platform/v1/whatsapp/conversations/{conversation_id}/assignments/{id} \
--header 'Content-Type: application/json' \
--header 'X-API-Key: <api-key>' \
--data '
{
"assignment": {
"notes": "Customer issue resolved"
}
}
'{
"data": {
"id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
"user_id": "f1e2d3c4-b5a6-9870-fedc-ba0987654321",
"created_by_user_id": "f1e2d3c4-b5a6-9870-fedc-ba0987654321",
"notes": "Customer issue resolved",
"active": true,
"created_at": "2026-01-19T10:30:00Z"
}
}Was this page helpful?