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Template sends can be blocked by Meta when billing or account approval is not fully configured. Kapso health checks surface this state, but the fix is done in Meta Business settings.

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Common error messages

These are the most common messages you will see:
  • There is an issue with the payment method (in health check)
  • Meta blocked this template because your WhatsApp Business account is not payment elegible

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Why this happens

Template messages are billed by Meta. If billing setup is incomplete, business info is missing, or the account is not approved, Meta can reject template sends. This is usually caused by one of these:
  • No active payment method on the WABA account
  • Missing business details in Billing Hub
  • Missing tax information when Meta requires it
  • WhatsApp account status still in review or restricted

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How to fix

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1) Add a payment method

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2) Complete business information

  • Open Billing hub account details
  • Open business info at this page
  • Fill all required business fields (business name, address, currency, and any missing legal data)
  • If Meta asks for tax ID, add it and save

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3) Confirm account status is approved

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4) Wait and retry

  • Wait 5–10 minutes
  • Retry sending the same template

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5) If nothing works

  • Contact Kapso Support from the app sidebar: Help → Support and share the exact error text.

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What to send support

To speed up resolution, include:
  • Your phone_number_id or connected number
  • Your business_account_id / waba_id
  • The exact error message
  • A screenshot of WhatsApp account status and Billing Hub details