Common error messages
You may see one of these messages in Kapso health checks, broadcasts, workflows, or API responses:There is an issue with the payment methodMeta blocked this template because your WhatsApp Business account is not payment eligibleMeta blocked this template because your WhatsApp Business account is not payment elegiblePayment method requiredWhatsApp Business Account is not eligible to send template messages
Why this happens
Template messages are billed by Meta. If billing setup is incomplete, business info is missing, tax information is required, or the account is not approved, Meta can reject template sends. This is usually caused by one of these:- No active payment method on the WABA account
- A payment method that failed verification
- Missing business details in Billing Hub
- Missing tax information when Meta requires it
- WhatsApp account status still in review or restricted
How to fix
1. Add or confirm a payment method
- Open Billing Hub account details
- Select the account connected to Kapso
- Add or confirm an active payment method
- Resolve any failed-payment, verification, or billing prompts shown by Meta
2. Complete business information
- Open Business info in Meta Business settings
- Complete the legal business name, address, phone number, website, currency, and any required tax information
- Save changes and return to Billing Hub to confirm there are no remaining prompts
3. Confirm account status is approved
- Open WhatsApp Account settings
- Confirm the WABA status is Approved
- The account should not be in review, restricted, disabled, or waiting on a Meta-requested action
4. Wait and retry
- Wait 5-10 minutes
- Retry sending the same template