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What does Kapso charge for?

Kapso charges for platform access:
  • Message processing and storage
  • Inbox and analytics
  • Flows, AI agents, and functions
  • Support

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What does Meta charge for?

As of July 1, 2025, Meta charges per delivered template message:
Message typeCost
Template messagesCharged (rate varies by category + country)
Non-template messagesFree (within 24h customer service window)
Utility templates in CSWFree
Rates vary by template category (marketing, utility, authentication) and recipient’s country code. Meta’s pricing · Rate cards

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How is Meta billed?

Meta bills your credit card directly through your WABA. Kapso does not charge Meta fees on your behalf.
Unlike Twilio (which bundles Meta costs), Kapso and Meta bill separately.

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Do Kapso credits cover Meta costs?

No. Credits or subscriptions in Kapso cover platform services only. Meta charges for conversations are billed separately to your WABA payment method.

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Plan limits

PlanMessages/monthNumbers
Free2,0001
Pro100,0003

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What counts toward my message limit?

Kapso counts outbound messages (messages you send) toward your plan limit:
  • Text messages
  • Media messages (image, video, audio, document)
  • Template messages
  • Interactive messages (buttons, lists)
Not counted:
  • Inbound messages (messages you receive)
  • Reactions
  • Read receipts

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Can I add a second number on the Free plan?

No. The Free plan includes 1 WhatsApp number. Upgrade to Pro for up to 3 numbers.

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Sandbox vs pre-verified numbers

Sandbox number — Free, shared with other users (but isolated). Use it for testing and development. Pre-verified US number — A dedicated production number. Requires a small deposit that goes directly to your project credits. Available on all plans.