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Create templates

Create templates directly in Kapso:
  1. Go to Templates in your project
  2. Click Create template
  3. Choose template type and configure
  4. Submit for Meta review
Alternatively, create templates in WhatsApp Manager and sync them to Kapso.

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Template statuses

StatusMeaning
PENDINGSubmitted to Meta, awaiting review
APPROVEDReady to use
REJECTEDFailed Meta review (see rejection reason)
DISABLEDTemporarily disabled by Meta
In Kapso, “Submitted” means the template was sent to Meta and is waiting for review.

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Meta review times

  • Reviews typically take up to 24 hours
  • First approvals on new accounts may take longer
  • Kapso does not add delays — all reviews are performed by Meta
Creating a template in Meta Business Manager vs Kapso makes no difference in review time.

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Sync templates from Meta

If you created templates in Meta Business Manager:
  1. Go to Templates in your project
  2. Click Sync from WhatsApp
  3. Templates will be imported and available in Kapso
Sync is disabled for sandbox numbers. Connect a production number to sync templates.

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Common rejection reasons

  • Missing business verification
  • Policy violations in content
  • Incorrect category selection (utility vs marketing)
  • Low-quality media in headers
  • Misleading or spammy content