WhatsApp data

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Overview

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Conversations

Fields: phone_number, status (active/ended), last_active_at, metadata, assignee Access:

• Dashboard: Data > Conversations
• Webhooks: message.received, message.status_updated
• Platform API: PATCH /conversations/:id (close/reopen)

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Messages

Fields: content, message_type, direction (inbound/outbound), status (pending/sent/delivered/read/failed), metadata Message types: text, image, video, audio, document, location, interactive, template, reaction, contacts Access:

• Dashboard: Data > Messages
• Webhooks: message.received, message.status_updated
• WhatsApp API: GET //message_history (delivery status only, not content)

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Media

Stored: File attachments on messages (images, videos, audio, documents) Audio transcripts: Automatic transcription with provider info, detected language, and duration Access:

• Dashboard: Data > Media
• WhatsApp API: GET / (get download URL), then fetch the URL to download
• Platform API: POST /media (upload files for sending)

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Contacts

Fields: wa_id, profile_name, display_name, metadata, notes Access:

• Dashboard: Data > Contacts

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Calls

Fields: call_id, direction (incoming/outgoing), status (ringing/accepted/missed/declined/ended), duration_seconds, started_at, ended_at Access:

• Dashboard: Data > Calls
• Webhooks: Delivered via voice agent events

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Referrals (CTWA)

Click-to-WhatsApp ad data captured when users message from Meta ads. Fields: source_type (ad/post/organic), source_id, source_url, ctwa_clid, headline, body, media_type Access:

• Dashboard: Data > Ads (CTWA)
• Webhooks: Included in message.received payload when present

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Broadcasts

Fields: name, template, status (draft/sending/completed/failed), recipient counts, delivery stats Access:

• Dashboard: WhatsApp > Outbound > Broadcasts
• Platform API: GET /whatsapp/broadcasts, GET /whatsapp/broadcasts/, GET /whatsapp/broadcasts//recipients