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Use these guides when you provide WhatsApp services to other businesses and want Kapso to run the messaging infrastructure or provide managed billing.
Multi-partner Solutions are in beta. Supported features, eligibility, pricing, and reporting intervals may change.

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Choose an onboarding model

  • Standard Kapso onboarding — customers sign up through Kapso’s Meta app. No Multi-partner Solution needed. Start with setup links.
  • Your Meta app, customer pays Meta — customers authorize your app and pay Meta directly. No Multi-partner Solution needed. See Onboard customers with your own Meta app.
  • Your Meta app, Kapso runs messaging — customers authorize your app; Kapso runs the infrastructure and can pay Meta fees from your credits. Requires a Multi-partner Solution.
  • Your Meta app, your infrastructure — messages run through your own Meta integration; Kapso provides managed billing. Requires a Multi-partner Solution.

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Requirements

Start with Create a Meta app, then become a Tech Provider. The Multi-partner Solution paths also need a Platform or Enterprise Kapso project. See the full requirements.

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Use Kapso infrastructure

  1. Add your Meta app and embedded signup configuration to Kapso.
  2. Create and activate a Multi-partner Solution with Messages processed by: Kapso.
  3. Create one Kapso customer for each business you serve.
  4. Create setup links from your backend.
  5. Open onboarding from your product with @kapso/sdk.
  6. Confirm the connection through Kapso webhooks.

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Use your infrastructure

  1. Create and activate a Multi-partner Solution with Messages processed by: Your infrastructure.
  2. Launch Embedded Signup with your Solution ID through Meta’s SDK, not @kapso/sdk.
  3. Onboard the customer through your Meta integration.
  4. Wait for Meta to report the customer WABA to Kapso.
  5. Monitor funding and aggregate usage in Tenants > Multi-partner solution.
Eligible detected WABAs are funded automatically from your project’s prepaid balance.