Sends a new WhatsApp message without requiring a conversation ID. This endpoint automatically finds or creates a conversation based on the phone number and WhatsApp configuration.
Configuration Selection:
whatsapp_config_id
is provided, uses that specific configurationcustomer_id
is provided, uses the customer’s WhatsApp configurationConversation Management:
Message Types: Supports all message types including text, template, media, interactive, location, reaction, and contacts.
Agent Integration: Respects agent execution states and handoff rules. Messages are blocked when an agent execution is active and not in handoff, failed, or stopped state.
API key required for all endpoints
ID of the specific WhatsApp configuration to use
ID of the customer whose WhatsApp configuration to use
Phone number to send the message to (can also be provided in the message object)
Message created and sent successfully
The response is of type object
.