Skip to main content
Sends WhatsApp template messages. Templates must be pre-approved by Meta.

​
Configuration

  • whatsapp_config_id: WhatsApp connection to use (optional; falls back to the conversation)
  • template_id: WhatsApp template identifier
  • parameters: Template parameter values (dict or list, optional)
  • provider_model_name: Required when using AIField in parameters
  • to_phone_number: Override destination phone number (optional; required for observer mode flows)

​
Template setup

Templates must be created and approved in Meta Business Manager first. Common templates:
  • Welcome messages
  • Order confirmations
  • Appointment reminders
  • Support ticket updates

​
Usage patterns

Order workflow Notification workflow